FAQ

General:

1. What services do you provide?

At Resume Writing Service, we specialize in writing and editing various essential documents related to job applications and professional profiles, namely:

• Resumes
• CVs
• Biographies
• LinkedIn profiles
• KSA responses
• Cover letters
• Thank-you letters
• Follow-up letters

If you have a custom request or didn’t find the needed document type on our website, please feel free to contact us. We’ll be more than happy to discuss your specific requirements and work towards providing a tailored solution that meets your needs.

2. What’s included in the All-Inclusive Job Application Package?

Our comprehensive All-Inclusive Job Application Package, equivalent to the ‘Professional’ package showcased on our homepage, incorporates the following key services:

• CV/Resume Writing: Crafted by our expert writers to showcase your skills and experience effectively.
• Cover Letter Writing: A personalized cover letter tailored to enhance your job application and grab employers’ attention.
• LinkedIn Profile Editing: Strategic optimization of your LinkedIn profile to strengthen your online professional presence.
• Thank-You Letter: A professionally written thank-you letter to express gratitude post-interview.
• Follow-Up Letters: Effective follow-up letters to maintain communication and leave a lasting impression.

By choosing our All-Inclusive Job Application Package, you’re ensuring a comprehensive and strategic approach to boost your job search success.

3. Who are your writers?

Our team of resume writers consists of highly qualified professionals with extensive experience in various industries. Our writers undergo a rigorous selection process to ensure they possess the necessary skills and expertise to create compelling resumes that effectively highlight our clients’ strengths and accomplishments.

Each of our writers has a background in human resources, recruiting, career counseling, or a related field, and many hold certifications such as Certified Professional Resume Writer (CPRW) or similar credentials. They stay updated on the latest trends in resume writing and hiring practices to provide our clients with the highest quality service.

Furthermore, our writers are skilled at tailoring resumes to specific industries, job levels, and career goals. They work closely with each client to understand their unique background, skills, and objectives, making sure that every resume we produce is personalized and impactful.

4. Is the process confidential?

Definitely! We at Resume Writing Service understand the sensitivity of the information shared and the importance of keeping your personal and professional details private. For this reason, we sign NDAs with all team members and have special policies in place to protect client confidentiality and ensure that your resume and any related communications are kept secure.

If you have any concerns about confidentiality or need additional assurances regarding the security of your information, please get in touch with our friendly support team for a private conversation.

Service Delivery Process:

1. What information do I need to provide for the resume writing process?

To get the resume writing process started, we’ll need the following information from you:

• Contact details
• A brief career objective or summary
• Educational background
• Certifications and training
• Employment history
• Hard and soft skills
• Achievements
• Additional information (e.g., volunteer work, professional memberships, languages spoken, etc.)
• Target job or industry
• Any preferences or specific requirements

Note that the more detailed and accurate the information you provide, the better the writer can tailor your resume to effectively showcase your qualifications and experiences.

2. How is your service executed?

Our process is meticulously designed—simple, effective, and dedicated to delivering the highest quality service. This sets us apart from other resume writing companies or freelance writers.

Upon receiving your order, one of our managers thoroughly reviews the order details and any additional information you’ve provided. In case of missing information (e.g., skills, experience, interests), we’ll reach out to you with a questionnaire to gather it. This process ensures a comprehensive understanding of your profile, allowing us to create a custom-made, professional resume that accurately reflects all your strengths.

Next, we promptly assign one of our certified professional resume writers to your order. Upon completion, the writer delivers a rough draft within the agreed-upon timeframe. Here, your input becomes invaluable as you collaborate with the writer to review and refine the document until it meets your full satisfaction.

We aim to ensure that the final result aligns seamlessly with your expectations and enhances your professional profile. So, should you have any questions or concerns at any stage, our team is here to provide prompt assistance.

3. What is a questionnaire, and how can I get one?

A questionnaire serves as a crucial tool in crafting a personalized and effective resume tailored specifically for you. Once you place an order with us, our dedicated managers will meticulously review it for completeness. If any information is missing, they will promptly email you our comprehensive questionnaire. This document covers various aspects of your professional background, skills, achievements, and career goals. It is designed to gather the necessary information to precisely tailor your resume, creating a document that authentically reflects your strengths and aspirations.

4. How will I know a writer is assigned to work on my order?

Once a writer is assigned to your order, you’ll be notified through a change in your order status. Additionally, our writer will send you a welcome message via the message board, confirming their commencement of work on your order. If any specific details are needed, they will communicate that in the welcome message. Rest assured, we keep you informed at every step to ensure a smooth and collaborative process.

5. Is my writer able to see my current resume?

Absolutely! Your writer has access to all the information you’ve provided in the instructions. This includes any documents, details, or notes you’ve added. If any additional information or clarifications are required, your writer will contact you through the messaging board and work closely with you to ensure every aspect of your resume is meticulously crafted to meet your unique goals and expectations.

6. Will the writer share a draft with me?

Sure they will! Once your writer has made substantial progress on your resume, they will share a draft for your review. This allows you to provide feedback, request necessary revisions, and ensure that the resume aligns perfectly with your expectations and career goals.

We believe in transparency and collaboration throughout the process to guarantee your complete satisfaction. If you have any specific preferences or requests regarding the draft review, please communicate them to your writer through the messaging board. Your input is valuable in creating a resume that truly represents you.

7. Can I talk with my writer over the phone?

Certainly! However, please note that this is an additional paid option. Here’s how to avail of it:

• Complete your order and payment.
• Log in to your personal profile and open order details.
• Navigate to the list of add-ons below the “Instructions” section.
• Choose the corresponding add-on.
• Follow the instructions to schedule a call.

This option ensures a more personalized experience. If you have questions, feel free to contact our customer support team at any time.

8. How will the writer work with my LinkedIn profile?

Here’s an overview of how our writer will collaborate with you:

• Profile Analysis: The writer will thoroughly analyze your LinkedIn profile and other publicly available information to gain insights into your professional background.
• Optimization and Enhancements: Leveraging their expertise, the writer will craft an optimized profile that aligns with your career goals. This includes emphasizing key achievements, skills, and experiences.
• Instructions for Update: Rather than directly editing your profile online, the writer will provide detailed instructions on updating your LinkedIn profile. This approach allows you to retain control while benefiting from professional guidance.
• Feedback and Revisions: After you’ve implemented the changes, the writer will encourage you to review the updated profile. Any feedback you provide will be carefully considered, and revisions will be made as necessary to ensure your satisfaction.

We believe such an approach strikes a perfect balance between expert input and privacy. Should you have any specific requests or questions throughout the process, please feel free to communicate with the writer or support team via the messaging board.

9. How long does it take to receive my order?

The turnaround time for receiving your completed resume can vary depending on the chosen service (i.e., editing or writing), the overall complexity of your order, and the estimated turnaround time. The process can take anywhere from a few days to a couple of weeks. However, if you are in a time crunch, you can make use of our expedited turnaround option, which is just 48 hours.

Pricing, Discounts, and Refunds:

1. How much does resume writing cost?

The cost of resume writing varies based on such factors as the complexity of your work history, the industry you’re in, the writer’s level of expertise, preferred turnaround time, and extra services included in the order. You can get a price estimate by visiting our order page or contacting us directly for a customized quote based on your requirements.

2. Can I get a discount before I place my first order?

Absolutely! We believe in starting our relationship on a positive note by providing value from the very beginning.

As a first-time client, you’re eligible for an exclusive 10% welcome discount. Simply apply the code FAQ10 during checkout. Kindly note that this discount is applicable to all our services but is a one-time offer per new client.

3. What about revisions? Will you assist with changes if my resume needs adjustments?

Sure thing! We offer three complimentary revisions within one month after order completion. If you find the need for revisions after this period, our service provides a professional editing option. For more details, feel free to contact us via phone, email, or live chat. We are here to help 24/7!

4. What if I do not like the service you provide? What is your refund policy?

Our Refund Policy is straightforward: if the client is not satisfied with any aspect of the delivered document, our dedicated Quality Assurance Team will review the case and suggest an optimal solution. This may include reassigning the writer, starting from scratch, and returning the money paid back to the client’s credit/debit card.

Quality Assurance and Guarantees:

1. What are the guarantees you give?

At Resume Writing Service, we understand the significance of your career, and we are committed to providing you with the best possible service. To ensure your peace of mind and satisfaction, we offer the following guarantees:

• Quality Assurance: Our team of experienced resume writers is dedicated to delivering high-quality resumes. We assure you that your resume will be crafted with precision, and attention to detail and in accordance with industry standards.
• On-Time Delivery: We understand the importance of timeliness in the job search process. Our commitment is to deliver your completed resume within the agreed-upon timeframe. In the event of any delays, we’ll communicate transparently and work to expedite the process.
• Confidentiality and Privacy: Your privacy is paramount. We guarantee the confidentiality of all the information you share with us during the resume writing process. Your personal and professional details will be handled with the utmost discretion.
• Error-Free Content: We take pride in delivering error-free content. If you identify any errors or discrepancies in the final resume, we pledge to promptly address and correct them at no additional cost.
• Satisfaction Guarantee: We have a clear refund policy in place to protect your interests in case of any issues with the service provided. If you aren’t satisfied with any aspect of the service, we’ll work with you to address all concerns.

Additionally, we guarantee that the service process will proceed as outlined, and you’ll be charged only for the chosen service.

2. How do you ensure data privacy?

Here are some key measures we take to ensure the privacy and security of your private and professional data:

• Secure Platform: Our platform is equipped with advanced security measures, including encryption protocols, firewalls, and regular security audits to safeguard against unauthorized access.
• Limited Access: Only authorized personnel directly involved in the resume writing process can access your information. Our team is trained to handle data with the utmost discretion and professionalism.
• Safe Client-Writer Communication: Any communication between you and your assigned resume writer is conducted through a secure messaging board within our platform. This ensures that your details remain confidential during the entire collaboration.
• Data Storage: We don’t store your personal data longer than necessary. Once the resume writing process is complete, your information is securely archived or, if you prefer, permanently deleted from our system.
• Third-Party Non-Disclosure: We have strict policies against sharing client information with third parties. Your details are never sold, rented, or disclosed to any external entity.
• Privacy Policy: We adhere to a comprehensive privacy policy outlining our data protection commitment. This policy is readily available on our website for you to review anytime.
• Continuous Improvement: We regularly update our security protocols to stay ahead of potential threats and to continuously enhance the protection of our clients’ information.

If you have specific preferences regarding data handling, please feel free to contact us.

3. How can I be sure my payment is secure?

Ensuring secure payment is a top priority for us. Here are some measures we take to guarantee the security of your payment:

• Safe Payment Gateways: We use reputable and secure payment gateways (e.g., ecommpay) to process all transactions. These gateways employ encryption and other security protocols to protect your financial information.
• SSL Encryption: Our website is secured with SSL encryption, which ensures that the data transmitted between your browser and our servers remains secure.
• Payment Verification: We may implement additional verification steps to make sure that the payment is legitimate and authorized by you. This can include verifying your identity or confirming the payment details with you directly.
• No Storage of Payment Information: We don’t store your payment information on our servers. Once the transaction is completed, your payment details are not retained to minimize the risk of unauthorized access.
• 24/7 Customer Support: Our support team is available to assist you with any questions or concerns regarding payment security. If you have any doubts or encounter any issues, don’t hesitate to reach out to us for assistance.

4. How do I know you are the best resume writing service available online?

These are just a few key points that set our service apart:

• Proven Track Record: Our service has a solid track record of success, evidenced by the numerous clients who have secured interviews and landed their dream jobs.
• Experienced Professionals: Our resume writers are seasoned professionals with extensive experience across various industries. They are real pros at showcasing your unique strengths and accomplishments.
• Industry Recognition: Our team holds relevant certifications, such as Certified Professional Resume Writer (CPRW), reflecting our commitment to upholding industry standards. We have also been recognized for our exceptional service.
• Tailored Approach: We understand the importance of personalization. Our approach involves working closely with each client to craft a resume that aligns perfectly with their background, skills, and career goals.
• Transparent Process: Our transparent process ensures you, as a client, are involved at every stage. We believe in clear communication and collaboration to create a resume that truly represents you.